Bombay Calling - Reaction

[made by Canada about India]

An okay documentary about a call center in India and the people who work there. Does a good job portraying the people and their personalities. Includes a few humorous scenes of them being trained to talk to Americans and Brits. However, I felt much was missing from the movie. We only see how the workers are viewed by each other and their families, not other Indians. We don't see other call centers, though we are lead to believe this one is typical. We learn nothing about outsourcing and its effects. We learn little about the economics of the call center industry in India and nothing about it world-wide. The film says nothing about globalization.